Your privacy is not an afterthought at Velvet — it is built into how the platform works. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.
Summary: Velvet collects only the data needed to run your account, process payments, verify your identity, and keep the platform secure. We do not sell your data to third parties for marketing. You can request access to, correction of, or deletion of your personal data at any time by contacting our support team.
This Privacy Policy describes how Velvet ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the Velvet platform at velvet-velvet.com. It applies to all users of the platform, including registered players and anyone who visits the site without registering.
Velvet is committed to handling your personal data responsibly. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. This policy is written in plain language so you can understand exactly what happens to your information when you use Velvet.
By registering an account or using the Velvet platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not use the platform. For questions about this policy, contact us at [email protected].
Velvet collects personal data in several categories depending on how you interact with the platform. The table below summarises the main types of data we collect and why.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, phone number | Account communication, support, security alerts |
| Financial Data | bKash/Nagad account number, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, session duration, bet history | Platform improvement, responsible gaming monitoring |
| Communication Data | Support chat logs, email correspondence | Resolving queries, quality assurance, dispute resolution |
| Verification Documents | ID scans, selfies, proof of payment method | KYC verification, regulatory compliance |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made (for example, a self-exclusion request supported by a medical note).
Velvet collects personal data through the following channels:
Third-Party Sources: In some cases, Velvet may receive data about you from fraud prevention services or identity verification providers as part of our compliance checks. This data is used solely for verification and security purposes.
Velvet uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
Marketing Communications: Velvet will only send you promotional emails or messages if you have explicitly opted in during registration or through your account settings. We will never send marketing to players who have self-excluded or requested exclusion from promotions. You can unsubscribe from marketing at any time via your account settings or by contacting support.
Velvet processes your personal data on one or more of the following legal grounds:
Velvet does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
All third parties who process data on Velvet's behalf are required to handle it securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes.
Velvet retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The general retention periods are as follows:
Account Closure: Closing your Velvet account does not result in the immediate deletion of all your data. Legal and regulatory obligations require us to retain certain records for the periods stated above. You may request deletion of data that is no longer required for legal purposes by contacting support.
Velvet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your Velvet account has been compromised, contact our support team immediately. You should also use a strong, unique password for your Velvet account and enable any additional security options available in your account settings.
Data Breach Response: In the unlikely event of a data breach that poses a risk to your rights, Velvet will notify affected users and relevant authorities as required by applicable law, without undue delay.
Velvet uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Velvet, but some features may not work as smoothly. Note that clearing cookies will log you out of your session.
As a Velvet player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.
Data Rights
These rights are yours by default. You do not need to justify exercising them. Contact our support team and we will respond within a reasonable timeframe.
Request a copy of all personal data Velvet holds about you. We will provide this in a clear, readable format.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We will update it promptly.
Request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to legal retention obligations.
Ask us to limit how we use your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing based on legitimate interests, including direct marketing. We will stop processing unless we have compelling grounds to continue.
Velvet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Velvet or provided us with personal data, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete the associated data as quickly as possible.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. Velvet uses age verification checks at registration and may request additional documentation at any time to confirm a player's age.
Velvet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an on-platform notification, and the "Last Updated" date at the top of this page will be revised.
We encourage you to review this policy periodically. Continued use of the Velvet platform after any changes are posted constitutes your acceptance of the updated policy. If you disagree with any changes, you should stop using the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Velvet handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related requests within a reasonable timeframe.
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response Time: Privacy requests are typically handled within 5 business days.
When contacting us about a data request, please include your registered email address and a clear description of your request so we can locate your account and respond efficiently.
Why Velvet
Here is what our privacy commitments look like in practice — not just on paper.
Every piece of data you send to Velvet — from your login credentials to your payment details — travels over an encrypted connection. Nobody can intercept it in transit. That is not optional on Velvet; it is the baseline.
We collect what we need and nothing more. If a piece of information is not necessary to run your account, process your payments, or keep the platform secure, we do not ask for it. Less data collected means less risk for you.
Your personal data is not visible to everyone at Velvet. Access is restricted to staff who genuinely need it to do their job. All access is logged and reviewed regularly to prevent misuse.
Your bKash, Nagad, or Rocket account details are handled with the same level of care as your identity documents. Payment data is used only to process your transactions and is never stored beyond what is legally required.
Velvet will only send you promotional messages if you have opted in. You can turn off marketing communications at any time from your account settings — no hoops to jump through, no waiting period.
We do not hold onto your data indefinitely. Retention periods are defined, documented, and enforced. When data is no longer needed and no legal obligation requires us to keep it, it is deleted or anonymised.