These terms govern your use of the Velvet platform. Please read them carefully before registering or placing any bets. By creating an account on Velvet, you confirm that you have read, understood, and agreed to everything on this page.
Important Notice: These Terms and Conditions ("Terms") form a legally binding agreement between you and Velvet. If you do not agree with any part of these Terms, you must not register an account or use the Velvet platform. Continued use of the platform after any updates to these Terms constitutes your acceptance of the revised version.
By accessing, registering on, or using the Velvet platform at velvet-velvet.com, you confirm that you have read these Terms in full and agree to be bound by them. These Terms apply to all users of the Velvet platform, including registered players, visitors, and anyone who interacts with any part of the site.
Velvet reserves the right to update or modify these Terms at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. It is your responsibility to check this page periodically. If you continue using Velvet after changes are posted, you are deemed to have accepted the updated Terms.
These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Velvet.
To register and use Velvet, you must meet all of the following requirements:
Age Verification: Velvet takes age verification seriously. We may request documentation to confirm your age and identity at any point. Failure to provide satisfactory verification will result in account suspension and any pending withdrawals being held until verification is complete.
By registering, you confirm that all information you provide is accurate and that you meet the eligibility requirements above. Providing false information — including a false date of birth — is a serious breach of these Terms and will result in immediate account closure and forfeiture of any balance.
Each person is permitted to hold only one Velvet account. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.
When registering, you must provide accurate and complete information including your full name, date of birth, email address, and phone number. This information must match the details on your payment method (bKash, Nagad, or Rocket) to ensure smooth deposits and withdrawals.
Velvet may require identity verification (KYC) before processing withdrawals or at any point during your use of the platform. This typically involves submitting a copy of a government-issued ID and proof of your payment method. Accounts that fail to complete KYC when requested will have withdrawals suspended until verification is complete.
Velvet processes all transactions in Bangladeshi Taka (BDT). Supported payment methods include bKash, Nagad, and Rocket. All deposits are credited to your Velvet account instantly upon confirmation from the payment provider.
Minimum and maximum deposit and withdrawal amounts are displayed in the cashier section of your account. These limits may vary depending on your account verification status and payment method.
Bonus Funds: If your account holds active bonus funds, withdrawal requests may be subject to wagering requirements being met first. See Section 5 for full bonus terms. Your real-money balance and bonus balance are tracked separately in your account dashboard.
Any deposits made in error should be reported to Velvet support immediately. Velvet cannot guarantee recovery of funds deposited to incorrect accounts through third-party payment providers.
Velvet offers bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, which will be displayed at the time the bonus is made available. The general rules below apply to all bonuses unless a specific promotion states otherwise.
Bonus Abuse: Velvet actively monitors for bonus abuse, including the use of multiple accounts to claim the same offer, coordinated betting patterns designed to exploit promotions, and any other behaviour that Velvet determines to be an attempt to gain an unfair advantage. Accounts found to be abusing bonuses will be closed and balances forfeited.
All games available on Velvet — including Limbo, Lucky Piggy, Fishing Yi Lu Fa, Legend of Perseus, Virtual Casino, W Live, and Mini Baccarat — operate using certified random number generation (RNG) technology. Game outcomes are determined independently and cannot be influenced by Velvet or any player.
Each game has its own specific rules, which are accessible within the game interface. It is your responsibility to understand the rules of any game before placing a bet. Velvet is not responsible for losses resulting from a player's misunderstanding of game rules.
Disconnection Policy: If you are disconnected during a game round, Velvet's system will complete the round according to the game's standard rules. The result will be recorded and your balance updated accordingly. Velvet is not liable for losses resulting from internet disconnections on the player's side.
The following actions are strictly prohibited on the Velvet platform. Engaging in any of these behaviours will result in immediate account suspension, investigation, and potentially permanent closure with forfeiture of balance.
Velvet cooperates fully with law enforcement and regulatory authorities. Any activity suspected to involve fraud, money laundering, or other criminal conduct will be reported to the relevant authorities and all associated funds will be frozen pending investigation.
Velvet is committed to promoting responsible gambling. We provide a range of tools to help players manage their activity on the platform. These tools are available in your account settings and can be activated at any time.
If you believe you or someone you know may have a gambling problem, please visit our dedicated Responsible Gaming page for further guidance and support resources. Velvet takes problem gambling seriously and will never market to players who have self-excluded or requested exclusion.
Underage Gambling Prevention: Velvet uses age verification checks at registration and may request additional documentation at any time. If you share a device with minors, please use parental control software to prevent access to gambling sites.
Velvet collects and processes personal data in accordance with our Privacy Policy. By registering on Velvet, you consent to the collection, storage, and use of your personal data as described in that policy.
For full details on how Velvet handles your data, please review our Privacy Policy.
You may close your Velvet account at any time by contacting our support team. Before closure, any remaining real-money balance (after meeting applicable wagering requirements) will be returned to your registered payment method.
Velvet reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:
In cases of account closure due to a Terms breach, Velvet reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.
Velvet provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.
Gambling Risk: All forms of gambling carry financial risk. Velvet does not guarantee winnings and is not responsible for gambling losses. Never gamble with money you cannot afford to lose.
Velvet may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an on-platform notification. The updated Terms will be posted on this page with a revised "Last Updated" date.
If you disagree with any changes to the Terms, you should stop using the platform and contact support to close your account. Continued use of Velvet after the effective date of any changes constitutes your acceptance of the revised Terms.
If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the Velvet support team. Our support team is available 24 hours a day, 7 days a week.
Email: [email protected]
Support Hours: 24/7, every day of the year
Response Time: Most queries are answered within a few hours.
For issues related to responsible gaming, self-exclusion, or account restrictions, please contact support directly and your request will be prioritised.
Why Velvet
These aren't just legal formalities — they reflect how Velvet actually operates. Here's what our terms mean in practice for Bangladesh players.
Every rule on Velvet is written to be understood, not to catch players out. Bonus terms, withdrawal conditions, and account rules are stated plainly. If something isn't clear, our support team will explain it — no runaround.
When you meet the withdrawal conditions, Velvet processes your payment promptly. We don't invent reasons to delay legitimate withdrawals. Verified accounts with no active bonus wagering requirements get the fastest processing times.
Every game on Velvet uses independently certified RNG technology. The house edge is fixed and published. No game outcome can be manipulated — not by Velvet, not by any player. What you see is what you get.
Velvet uses 256-bit SSL encryption across the entire platform. Your personal information and payment details are never sold to third parties. KYC data is stored securely and used only for verification and legal compliance purposes.
Deposit limits, session reminders, and self-exclusion are built into the platform — not buried in a settings menu. Velvet actively encourages players to use these tools and will never market to anyone who has requested exclusion.
Got a question about these terms or anything else? Velvet support is available around the clock. Real responses, not automated replies. If there's an issue with your account, we'll sort it out — not pass you around in circles.