Gambling is meant to be fun. At Velvet, we want every Bangladesh player to enjoy the platform without it ever becoming a problem. This page explains the tools, limits, and support available to help you stay in control — always.
Our Commitment: Velvet is committed to responsible gaming. We believe that gambling should always be a form of entertainment — never a way to make money, solve financial problems, or escape from stress. Every tool on this page is free, available to all registered players, and can be activated at any time without contacting support.
Most people who play at Velvet do so for fun — a few rounds of Limbo after work, a session of Mini Baccarat on the weekend, or trying their luck on Lucky Piggy during a break. That is exactly what gambling is supposed to be: a leisure activity with a bit of excitement built in.
But gambling can become a problem for some people, and it can happen gradually. You might not notice it straight away. That is why responsible gaming is not just a page on a website — it is something Velvet actively builds into the platform. The tools described below are not buried in a settings menu. They are front and centre, easy to find, and designed to actually work.
If you are reading this page because you are worried about your own gambling or someone else's, that is already a positive step. Recognising a potential issue early makes it much easier to address. Velvet's responsible gaming tools are here to help you take back control — quickly and without judgment.
Velvet provides a full suite of responsible gaming tools that put you in the driver's seat. Whether you want to set a weekly deposit cap, take a short cooling-off break, or permanently close your account, every option is available directly from your account settings. No waiting period, no lengthy forms — just straightforward controls that work the moment you apply them.
We also monitor gameplay patterns on our end. If our system detects behaviour that may indicate a problem — such as unusually long sessions, rapid increases in bet sizes, or repeated failed withdrawal attempts — our responsible gaming team may reach out proactively. This is not surveillance; it is care. You are always free to respond or ignore the message, but we want you to know the option for support is there.
Responsible gaming at Velvet also means being honest about the nature of gambling. The house always has a mathematical edge. No strategy, system, or pattern of play can guarantee a win. Every game outcome at Velvet is determined by a certified random number generator. Chasing losses is one of the most common paths to problem gambling — and one of the most important things to avoid.
Player Tools
Every tool below is available free of charge to all registered players. Access them anytime from your account settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your Velvet account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately. Raising one requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing in a given period. When your net losses hit that threshold, Velvet will prevent further play until the limit period expires. This is one of the most effective tools for keeping gambling within a budget you can afford.
Set a maximum session length so Velvet automatically logs you out after a defined period of play. You can also enable reality check pop-ups that remind you how long you have been playing at regular intervals — every 30, 60, or 90 minutes.
Need a short break? A cooling-off period lets you pause your account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or play. It is a useful reset if you feel your gambling is getting a bit too frequent without being a serious problem yet.
If you feel you need a longer break or want to stop gambling altogether, self-exclusion closes your Velvet account for a minimum of 6 months or permanently. During self-exclusion, your account is locked, all marketing is stopped, and you cannot re-register until the period ends.
Your full transaction and gameplay history is available in your account at any time. Reviewing how much you have deposited, wagered, and won or lost over a period is one of the simplest ways to stay aware of your gambling habits and spot any patterns worth addressing.
Step by Step
Setting responsible gaming limits on Velvet takes less than two minutes. Here is exactly how to do it from your account dashboard.
Remember: Reducing any limit takes effect immediately. Increasing a limit or removing one requires a mandatory 24-hour review period to protect you from impulsive decisions made in the heat of the moment.
Go to velvet-velvet.com and log in using your registered email and password. Make sure you are on a private device.
Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" tab in your settings panel. All available tools — deposit limits, loss limits, session limits, and self-exclusion — are listed here.
Select the tool you want to use, enter your preferred limit or duration, and confirm. The system will show you a summary before you finalise.
Click confirm. Your limit or restriction is now active. You will receive a confirmation email to your registered address. If you did not request this change, contact support immediately.
Know the Signs
Problem gambling does not always look obvious. These are some of the most common signs that gambling may be becoming a problem rather than a pastime.
Continuing to play or increasing bet sizes to try to win back money you have already lost is one of the clearest signs of a gambling problem.
Regularly playing for much longer than you intended, or losing track of how long you have been gambling, is a warning sign worth taking seriously.
Using money set aside for rent, food, bills, or other necessities to fund gambling is a serious sign that the behaviour has moved beyond entertainment.
Feeling the need to hide how much you are gambling from family or friends, or lying about your wins and losses, suggests the activity has become something to be ashamed of.
Using gambling as a way to cope with stress, anxiety, depression, or personal problems is a pattern that tends to make both the gambling and the underlying issues worse over time.
Repeatedly trying to cut down or stop gambling and failing to do so — even when you genuinely want to — is a strong indicator that professional support may be needed.
If you recognise any of these signs in yourself: Do not wait. Use the self-exclusion or cooling-off tools in your Velvet account settings right now, and consider reaching out to our support team at [email protected]. Taking action early makes a real difference.
Self-Assessment
Answer these questions honestly. There are no right or wrong answers — this is just for you.
If you answer "yes" to two or more of these, it may be worth using one of Velvet's responsible gaming tools or speaking to someone you trust.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you ever borrowed money or sold something to fund your gambling?
Do you find yourself thinking about gambling when you are doing other things — at work, with family, or trying to sleep?
Have you ever felt irritable, restless, or anxious when you tried to cut down or stop gambling?
Have you ever returned to gambling the day after a loss to try to win the money back?
Has gambling ever caused problems in your relationships, work, or finances?
What to do next: If two or more of these apply to you, consider setting a deposit or session limit in your Velvet account today. If four or more apply, we strongly encourage you to use the self-exclusion tool and reach out to our support team. You are not alone, and help is available.
Healthy Habits
These are practical habits that responsible players use to keep gambling enjoyable and within healthy boundaries.
Our Commitment
Responsible gaming at Velvet is not just a policy document. Here is how it shows up in the actual platform experience.
Every player must verify their age before making a deposit or playing any game. Velvet uses document verification to confirm that all players are 18 or older. No exceptions, no workarounds.
Players who have self-excluded, set deposit limits, or opted out of promotions are automatically removed from all marketing lists. We do not send bonus offers to players who have indicated they want to reduce their gambling.
Velvet's system monitors for patterns that may indicate problem gambling — extended sessions, rapid bet escalation, or repeated deposits after losses. Our team may reach out if we spot something concerning.
All games on Velvet use certified random number generators. Outcomes cannot be predicted or manipulated. Understanding that every result is random helps players make more rational decisions about how they play.
Our support staff are trained to recognise signs of problem gambling and to handle sensitive conversations with care. If you reach out about a gambling concern, you will be treated with respect and pointed toward the right tools.
When a player chooses permanent self-exclusion, that decision is final and irreversible. We do not allow re-registration under a different email or phone number. The exclusion is tied to your identity, not just your account.